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  • Can I personalize an Urn?
    Yes, we offer a personalization option which includes an engraved plate to be placed on or inside the lid of the urn.
  • How can I place an order?
    You can place an order directly through our website by selecting the urn style you prefer and following the easy ordering process. Alternatively, you can contact our customer service team for assistance.
  • How do I clean and maintain my urn?
    Cleaning and maintenance instructions will be provided with your urn. Generally, a soft, dry cloth is recommended for dusting, and we advise against using any harsh chemicals.
  • Why on some of the urns do the one side not line up with the wood and epoxy?
    The Legacy Urn Company uses a unique process to create our wood and epoxy urns. Each urn is handcrafted and made from natural wood. Due to the natural variations in the wood, it is possible that the epoxy may not line up perfectly on one side of the urn. This is not a defect but rather a natural characteristic of the materials used. We strive to create the highest quality urns, and we believe that the slight variation in our wood and epoxy urns adds to their beauty and uniqueness. If you have any concerns or questions about your urn, please do not hesitate to contact us.
  • Are your urns suitable for all types of cremations?
    Yes, our urns are designed to hold the ashes of a loved one, regardless of the type of cremation process used. Generally, you will receive the ashes in a clear cremation bag. This bag can be placed inside without having to open the bag or if you prefer you can empty the bag directly into the urn and seal the top with a strong glue. (glue not included)
  • Can I order an urn in advance for pre-planning purposes?
    Yes, you can pre-plan your memorial urn purchase. It's a thoughtful way to ensure your wishes are met and relieve your loved ones of this responsibility in the future.
  • What do you suggest I write on the personalized plaque?
    Choosing what to write on a personalized urn plaque is a deeply personal decision, and it should reflect the sentiments and memories you want to honor. Here are some suggestions that might help you decide: Name and Dates: Typically, an urn plaque includes the name of the deceased and their birth and passing dates. For example, "In Loving Memory of John Smith, 1950 - 2023." A Short Quote or Scripture: Consider including a short quote, scripture, or religious verse that was meaningful to the person or to your relationship with them. It could be something like, "Forever in Our Hearts," "Rest in Peace," or a passage from a religious text. Personal Tribute: Write a personalized tribute or message that encapsulates the essence of the person's life. Share a few words about their personality, passions, or the impact they had on your life. Special Nickname: If the person had a special nickname that was dear to them or those close to them, you might include it on the plaque. Prayers or Blessings: If applicable, you can add a prayer or blessing that is meaningful to you or your loved one. A Line from a Song or Poem: If the person had a favorite song or poem, you could include a line from it. Shared Memories: Share a brief memory or anecdote about the person that captures their spirit. Cultural or Religious Elements: If the person had strong cultural or religious affiliations, consider including symbols or phrases that are relevant to their beliefs. Simple and Elegant: Sometimes, less is more. A simple plaque with just the person's name, dates, and "In Loving Memory" can be a beautiful and understated choice. Ultimately, the goal is to create a plaque that brings comfort and solace to you and others who will see it. Take your time to think about what best represents your feelings and the memory of your loved one. You can also consult with other family members or close friends to gather their input and ideas.
  • What types of Urns do you offer?
    At the moment we only offer the one size. We will be adding to our collections overtime if you would like a smaller size please let us know and we will do our best to get that size into our production. Fill out our contact form.
  • Can I return an urn if I'm not satisfied?
    We understand that this is a sensitive purchase. If you're not satisfied with your urn, please contact our customer support team, and we will work with you to find a suitable solution.
  • How long does it take to receive my uran after placing an order?
    The delivery time depends on the customization and production process, but typically, you can expect your urn to arrive within 1 - 3 weeks.
  • Do you ship internationally?
    Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location.
  • Do I need to seal my urn?
    No, you do not need to seal your urn from The Legacy Urn Company. All our urns come with lids that fit nicely and snugly, ensuring that the contents inside are secure. However, if you prefer to seal the top of your urn, you may do so. We recommend using a clear glue and to only use just enough so it does not spill out onto your urn.
  • Can I bury my wood urn and how long will it last?
    If you decide you would like to bury your urn the decaying time will vary. Our wood urns are made of a dense hardwood and will last 10 to 15 years depending before decaying altogether. Please note that our urns are designed to be kept at home.
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